AFBC NEWS : 19th Jul 2016

Is Business Processing Outsourcing (BPO) the next big opportunity for Fiji?

Pacific Islands Trade & Invest's Pacific Periscope looks at Fiji's attraction as a destination for BPO

— By Pacific Periscope

Fiji an enticing destination for Business Processing Outsourcing (BPO)

With the support of the Fiji Government, Fiji has positioned itself as an enticing location for BPO operations offering attractive investment incentives.

What is BPO? BPO encompasses such business activities as back and front office support; telemarketing and telesales; complaints handling; market research and data entry; insurance claim and transaction processing; financial services and overflow and after hours support, among many others.

Late last year, a World Bank report titled Information and Communication Technologies (ICT) for Jobs in the Pacific, found that almost 10,000 jobs could be created across Fiji, Samoa and Tonga, with optimistic scenarios making that number as high as 27,000, representing more than three per cent of GDP.

Many of these jobs could be in the Business Process Outsourcing (BPO) sector. With the exponential rise of data connectivity and its affordability worldwide, the BPO sector has grown by leaps and bounds to an estimated US$952 billion a year, according to the report. Read the full article.

Pacific Islands Trade & Invest sent a BPO mission to Fiji in Late July, if you would like to know more about this mission, click here.

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